Refund policy

Damaged Items & Returns Policy

At Salon Cart, we take great pride in the quality of our professional products and supplies. To maintain high hygiene standards and offer the best possible pricing, we operate under a strict Return on Damage Only policy.

Please read the terms below before making a purchase:

1. Eligibility for Returns

• Damage During Transit: Returns, replacements, or refunds are only accepted if an item arrives damaged, broken, or defective.

• Incorrect Items: If you receive a completely different product from what you ordered, it will be treated under our damaged/defective protocol for a free replacement.

• Exclusions: We do not accept returns, exchanges, or refunds for change of mind, accidental ordering, or if the product does not suit your personal preference.

2. How to Report a Damaged Item

If your package arrives damaged, you must notify our customer support team within 48 hours of delivery. To initiate a claim:

1. Do not discard the shipping box, packaging material, or the item itself.

2. Take clear, high-resolution photos or a short video showing the damage to the product, as well as the outer shipping label on the box.

3. Send the proof along with your Order Number directly to our support team via our official channels (including our on-site WhatsApp chat widget).

3. Inspection & Processing

Once your claim and digital proof are received, our team will review the damage within 2–3 business days.

• Approved Claims: If the damage is verified, we will arrange for a brand-new replacement item to be shipped out to you at no additional cost.

• Refund Alternative: In cases where a replacement item is permanently out of stock, a full refund will be issued back to your original payment method.

4. Shipping Costs

If our team requests the physical return of the damaged unit for quality inspection, we will provide a pre-paid shipping label. You will not be responsible for return shipping fees on validated damaged goods.