Shipping policy

Shipping & Delivery Policy

Thank you for choosing Salon Cart for your professional salon and beauty supply needs! We are committed to processing and delivering your orders safely, securely, and as quickly as possible.

Please review our shipping guidelines and delivery terms below:

1. Order Processing Time

• All orders are processed and packed within 1–2 business days (excluding Sundays and public holidays) after order confirmation.

• Once your package hands off to our courier partners, you will receive a tracking link via SMS or Email to monitor your shipment in real-time.

2. Delivery Timelines & Coverage

We ship across Pakistan using top-tier third-party logistics and courier networks. Estimated transit times vary based on your city:

• Lahore: 1–2 business days.

• Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.): 2–4 business days.

• Rest of Pakistan / Remote Areas: 3–6 business days.

Note: Delivery timelines are estimates provided by the carrier and may occasionally experience slight delays due to extreme weather conditions, fuel adjustments, or high-volume holiday periods (such as Eid).

3. Shipping Charges

• Shipping fees are calculated dynamically at checkout based on your delivery address and the total volumetric weight of your order.

• Any promotional "Free Shipping" offers apply to standard ground shipping zones only, unless specified otherwise during checkout.

4. Address Accuracy & Failed Delivery Attempts

• It is the customer's responsibility to provide a complete, valid shipping address along with an active mobile number.

• Our delivery riders will attempt to contact you up to 2–3 times to hand over the parcel. If a delivery fails due to an incorrect number, unanswered calls, or refusal to accept the package, the shipment will be auto-returned to our warehouse. Re-shipping fees will apply to send the package out a second time.

5. Lost, Stolen, or Delayed Packages

• While we ensure all products are packed securely, Salon Cart is not liable for packages lost, stolen, or delayed during transit once they have safely left our facility and are in possession of the carrier network.

• If your tracking status shows your package is stuck or delayed beyond our standard timeline, please contact us via our official store channels or our on-site WhatsApp support widget, and we will happily escalate a formal investigation with the courier on your behalf.

6. Delivery Inspection (Crucial for Damage Claims)

• Important: We operate under a strict Return on Damage Only policy.

• We highly advise inspecting the outer courier bag or flyer before signing or accepting the delivery. If the packaging appears severely crushed, punctured, or taped over, please document it immediately.

• If you find that items inside arrived broken, you must capture clear photos/videos of the damaged product and outer packaging, and report it to us within 48 hours of delivery to qualify for a free replacement.